Privacy Policy

This Privacy Policy explains how Scrap2Door ("we", "us", "our") collects, uses and protects information when you visit our website or use our doorstep scrap pickup service. By using our website or services, you agree to the practices described here.

1. Information we collect

We do not require you to create an account. We collect only what is needed to provide our service:

• Contact details — your name and phone number when you message us on WhatsApp or call us.
• Pickup details — your address, preferred time slot and a description or photos of your scrap.
• Payment details — your UPI ID or bank details, only when you choose to be paid digitally.
• Usage data — basic, anonymous information such as browser type and pages visited, collected through standard web server logs and analytics.

2. How we use your information

• To schedule, confirm and complete scrap pickups.
• To make payments for the scrap we purchase from you.
• To contact you about your pickup, share rate updates or respond to your questions.
• To improve our website and services.
• To comply with applicable laws and regulations.

3. WhatsApp communication

When you contact us via WhatsApp, your messages are handled by WhatsApp (Meta Platforms, Inc.) under its own privacy policy. We use the information you share only to serve your request and do not send promotional messages without your consent.

4. Sharing of information

We do not sell or rent your personal information. We share it only:

• With our pickup partners, limited to what they need to complete your pickup.
• With payment providers to process your payment.
• When required by law, court order or a government authority.

5. Cookies

Our website may use essential cookies and privacy-friendly analytics to understand how visitors use the site. You can disable cookies in your browser settings at any time.

6. Data security and retention

We take reasonable technical and organisational measures to protect your information. We keep personal data only for as long as needed for the purposes described above or as required by law.

7. Your rights

You may ask us to access, correct or delete your personal information at any time by contacting us. We will respond within a reasonable time, in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

9. Contact us

For any privacy questions, email us at hello@scrap2door.com or call +91 73038 31326.